Shipping policy

Shipping Policy

Last updated: 25 September 2026

At on purpose by mistake, we take care to package every order securely and prepare it for delivery.

This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are processed after payment has been successfully received.

Most ready-to-ship orders will be prepared for dispatch within 2–5 business days.

Custom, personalised or made-to-order products may require additional processing time. Where a longer timeframe applies, this will be stated on the relevant product listing or communicated to you after your order is placed.

Business days are Monday to Friday and do not include New Zealand public holidays.

Please note that processing time is separate from delivery time.

2. Shipping Within New Zealand

We currently offer shipping within New Zealand.

Available shipping options and costs will be displayed at checkout based on your delivery address and the items in your order.

Orders will generally be sent using a recognised New Zealand courier or postal service.

Delivery timeframes provided at checkout or on our website are estimates and are not guaranteed delivery dates.

3. Rural Deliveries

Additional time may be required for deliveries to rural addresses.

If your address is classified as rural by the delivery provider, your order may take longer to arrive and additional rural delivery charges may apply where applicable.

Please ensure that your delivery address is complete and includes any required rural delivery information.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please check your address carefully before submitting your order.

If you realise that you have entered an incorrect address, contact us as soon as possible at:

onpurposebymistake@gmail.com

We will do our best to assist, but once an order has been dispatched, we may be unable to change the delivery address.

Additional shipping costs resulting from an incorrect address may be the responsibility of the customer, where permitted by law.

5. Courier Delays

Once your order has been handed to the courier or postal provider, delivery is outside our direct control.

Delivery may be delayed by circumstances including:

courier network delays;
severe weather;
public holidays;
high-volume periods;
natural disasters;
incorrect or incomplete delivery information; or
other circumstances outside our reasonable control.

If your parcel appears to be delayed, please contact us and we will assist where possible.

6. Lost or Missing Parcels

If your order does not arrive within a reasonable timeframe, please contact us at onpurposebymistake@gmail.com.

We may need to contact the delivery provider to investigate the parcel.

Please retain your order confirmation and any tracking information provided to you.

Where a parcel is confirmed as lost and we are responsible for the issue, we will work with you to provide the appropriate remedy in accordance with New Zealand consumer law.

7. Damaged Parcels

Please inspect your parcel and its contents when it arrives.

If your order has been damaged during delivery, please contact us as soon as reasonably possible and provide photographs of the packaging and damaged item.

We will assess the issue and work with you to determine the appropriate solution.

Your rights under New Zealand consumer law are not affected by this policy.

8. Tracking

Where tracking is available, tracking information will be provided to you after your order has been dispatched.

Please allow some time for tracking information to update after the parcel has been collected by the delivery provider.

9. Orders Containing Multiple Products

If your order contains multiple products, we may choose to send the items together or separately depending on product availability, processing times and practical shipping considerations.

You will not be charged additional shipping solely because we choose to split an order, unless otherwise agreed at the time of purchase.

10. International Shipping

At this time, on purpose by mistake ships within New Zealand only.

International shipping may be introduced in the future. If international shipping becomes available, applicable shipping costs, delivery estimates, customs requirements and other conditions will be displayed at checkout.

11. Incorrect, Faulty or Damaged Products

If you receive the wrong product, a faulty product or a product that has been damaged during delivery, please contact us before returning anything.

Please email:

onpurposebymistake@gmail.com

with your order number and photographs where appropriate.

We will assess the issue and provide the appropriate remedy where required under New Zealand consumer law.

12. Consumer Guarantees

Nothing in this Shipping Policy is intended to exclude, restrict or modify your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law.